01
Export what you already have
No IT project. A standard CSV export is enough to start, even with only a few columns.
A fast cockpit for support teams
You have hundreds of tickets.
SupportBrief shows you where to act first.
Simply upload a CSV from your ticketing tool. SupportBrief turns it into an instantly readable operational summary: real backlog, unresolved tickets, high priorities, blocked statuses and the signals that deserve attention — without building a dashboard or integrating your IT stack.
Uploada light CSV from your tool
Analyzebacklog, status, priority, trends
Decidewhere the team should focus today
✓ No connector to install✓ Result in seconds✓ PSM, ServiceNow, Jira, Zendesk, EasyVista, OTRS…
Example analysis75 tickets
56active backlog · 75%
17High priority · 23%
9Pending · 12%
36Working · 48%
AUTOMATIC BRIEF
Immediate signal: 56 tickets remain in the active backlog, representing 75% of the file after Closed and Cancelled items are excluded. 17 are High priority and 9 are Pending. The team should focus on this active stock, High-priority work and waiting tickets.
02
SupportBrief turns data into signal
The engine recognizes your columns, calculates volumes and highlights the important points automatically.
03
Spend less time building reports
Less spreadsheet and ITSM manipulation, more time deciding and acting with your team.
Try it now — free
Drop a CSV. See what it tells you immediately.
Demo: 1 analysis every 90 days, up to 50 tickets. SupportBrief detects common fields from PSM, ServiceNow, Jira, Zendesk, Freshservice, EasyVista, OTRS and generic CSV exports.
Drop your CSV here
or choose a local file
Demo limited to 50 tickets. Ideally: ID/Number, Status/State, Priority, Created, Updated/Changed, Assignee/Owner, Subject/Title.
Light CSV
How to get a testable CSV
A few columns are enough. The goal is to test SupportBrief without an integration project.
PSM / Salesforce
- Open Reports on Requests.
- Keep ID/Number, Status, Priority, Created, Updated, Owner, Subject.
- Click Export.
- Choose Details Only → CSV.
ServiceNow
- Open Incidents or Requests.
- Keep Number, State, Priority, Opened, Updated, Assigned to, Short description.
- Apply your filter.
- Export → CSV.
Jira Service Management
- Open issue search.
- Display Key, Status, Priority, Created, Updated, Assignee, Summary.
- Apply your filter.
- Export → CSV.
Zendesk / Freshservice
- Open your ticket view.
- Keep ID, Status, Priority, Created, Updated, Agent/Assignee, Subject.
- Start the export.
- Choose CSV.
EasyVista
- Open a Requests/Incidents view or report.
- Keep ID, Status, Priority, Creation Date, Last Update, Assigned To/Support Group, Title.
- Add Service and SLA if available.
- Export to CSV.
OTRS
- Open a ticket list.
- Keep TicketNumber, Title, Priority, Created, Changed, State.
- Add Queue, Owner, Responsible, Service, SLA, PendingTime if available.
- Export as CSV.
Pricing
Two needs. Two clearly different plans.
€9.99: one complete analysis right now. €49.99/month: continuous support management with recurring analyses and history.
DEMO
€0
- 1 analysis every 90 days
- 50 tickets maximum
- Volumes, status and priorities
- Light operational brief
FULL ANALYSIS
€9.99 one time
For a one-off need. Buy one complete analysis of one export, with no subscription.
- 1 complete export
- Detailed backlog analysis
- Aging, SLA, teams, queues and services
- Recommendations and enriched report/PDF
- No automatic renewal
PRO — CONTINUOUS MANAGEMENT
€49.99 / month
For teams that manage support continuously. Recurring access, history and trends.
- Recurring analyses of complete exports
- History and period comparisons
- KPI, backlog, SLA and trend tracking
- Advanced features and recommendations
- Automatically renews every month until cancelled
Contact & demo
Have a question, a specific use case, or want to see SupportBrief on your data?
Send us a message. For a demo request, simply tell us which ticketing tool you use and what kind of support team you manage.