Drop in an export
No admin project, OAuth approval or connector deployment.
VENDOR-NEUTRAL SUPPORT OPERATIONS INTELLIGENCE
From ticket export to decision-ready review.
Drop a CSV from Zendesk, Salesforce, ServiceNow, Jira Service Management or almost any helpdesk. SupportBrief turns queue data into backlog health, ageing, priority risk and a management narrative in minutes.
✓ No CRM integration✓ Local-first MVP✓ 5-minute workflow
Open backlog67+12.4%
Closed184+8.9%
Older than 14d2131.3%
Management readout
Backlog pressure is concentrated, not global. Older work and high-priority tickets are ageing faster than the queue average. Review stale P1/P2 cases before adding broad capacity.
Built for exports fromZendeskSalesforceServiceNowJira SMFreshdeskCSV
THE WEDGE
Not another dashboard. A weekly decision machine.
Normalize the queue
Common statuses, dates, priorities and teams are mapped into one operating model.
Find risk
Ageing, stale cases, priority concentration and workload mix are calculated automatically.
Walk into the meeting
Use the executive readout and print-ready report instead of rebuilding slides.
LIVE MVP
Try it with your CSV.
Parsing and calculations happen locally in your browser. Nothing is uploaded by this page.
Analyze your ticket export
CSV with status and created date is enough to start. Priority, team, closed date and SLA fields unlock more insights.
ANALYSIS COMPLETE
Support operations review
Total—
Open—
Closed—
Open >14d—
High priority—
LAUNCH PRICING
Cheap enough to try. Valuable enough to keep.
€0
Local analyzer and sample workflow.
- Core queue metrics
- Local processing
- Sample analysis
€29 once
One polished operational review.
- Full operating review
- Executive narrative
- Print-ready result
€79 / month
For support leaders running the review every week.
- Recurring analyses
- Weekly review workflow
- Future connectors included